{"id":10257,"date":"2023-07-24T11:20:16","date_gmt":"2023-07-24T11:20:16","guid":{"rendered":"https:\/\/www.avelana.pt\/faq\/"},"modified":"2024-07-26T14:52:54","modified_gmt":"2024-07-26T14:52:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.avelana.pt\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ\u00b4s<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Shopping and shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat kind of shipping do you offer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our shipments will be made through the TNT or CTT carrier. During the process of purchasing a product, after you have filled your shipping details, you will be shown the shipping costs and the estimated shipping time automatically. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCheck our chart price by the CTT carrier:<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
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Weight class<\/strong><\/p>\n<\/td>\n

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Continental Portugal<\/strong><\/p>\n<\/td>\n

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Azores and Madeira<\/strong><\/p>\n<\/td>\n

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Continental Spain<\/strong><\/p>\n<\/td>\n

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Balearic Islands<\/strong><\/p>\n<\/td>\n

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Zone 2 (Europe)<\/strong><\/p>\n<\/td>\n

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Zone 3 (Europe)<\/strong><\/p>\n<\/td>\n<\/tr>\n

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Until 1KG<\/strong><\/p>\n<\/td>\n

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4.33\u20ac<\/p>\n<\/td>\n

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7.98\u20ac<\/p>\n<\/td>\n

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5.41\u20ac<\/p>\n<\/td>\n

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13.60\u20ac<\/p>\n<\/td>\n

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13.20\u20ac<\/p>\n<\/td>\n

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14.06\u20ac<\/p>\n<\/td>\n<\/tr>\n

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Until 5KG<\/strong><\/p>\n<\/td>\n

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5.11\u20ac<\/p>\n<\/td>\n

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9.17\u20ac<\/p>\n<\/td>\n

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6.85\u20ac<\/p>\n<\/td>\n

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25.27\u20ac<\/p>\n<\/td>\n

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19.94\u20ac<\/p>\n<\/td>\n

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24.43\u20ac<\/p>\n<\/td>\n<\/tr>\n

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Until 10KG<\/strong><\/p>\n<\/td>\n

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6.34\u20ac<\/p>\n<\/td>\n

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11.07\u20ac<\/p>\n<\/td>\n

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10.30\u20ac<\/p>\n<\/td>\n

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42.07\u20ac<\/p>\n<\/td>\n

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25.71\u20ac<\/p>\n<\/td>\n

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33.31\u20ac<\/p>\n<\/td>\n<\/tr>\n

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Until 15KG<\/strong><\/p>\n<\/td>\n

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7.85\u20ac<\/p>\n<\/td>\n

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15.05\u20ac<\/p>\n<\/td>\n

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14.34\u20ac<\/p>\n<\/td>\n

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61.68\u20ac<\/p>\n<\/td>\n

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35.33\u20ac<\/p>\n<\/td>\n

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48.12\u20ac<\/p>\n<\/td>\n<\/tr>\n

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Until 20KG<\/strong><\/p>\n<\/td>\n

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9.20\u20ac<\/p>\n<\/td>\n

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19.61\u20ac<\/p>\n<\/td>\n

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19.12\u20ac<\/p>\n<\/td>\n

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80.24\u20ac<\/p>\n<\/td>\n

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44.95\u20ac<\/p>\n<\/td>\n

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62.93\u20ac<\/p>\n<\/td>\n<\/tr>\n

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Until 25KG<\/strong><\/p>\n<\/td>\n

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10.62\u20ac<\/p>\n<\/td>\n

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24.11\u20ac<\/p>\n<\/td>\n

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23.99\u20ac<\/p>\n<\/td>\n

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97.88\u20ac<\/p>\n<\/td>\n

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54.58\u20ac<\/p>\n<\/td>\n

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77.73\u20ac<\/p>\n<\/td>\n<\/tr>\n

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Until 30KG<\/strong><\/p>\n<\/td>\n

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12.05\u20ac<\/p>\n<\/td>\n

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28.74\u20ac<\/p>\n<\/td>\n

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28.83\u20ac<\/p>\n<\/td>\n

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117.53\u20ac<\/p>\n<\/td>\n

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64.20\u20ac<\/p>\n<\/td>\n

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92.54\u20ac<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Zone 2: Germany ; Austria; B\u00e9lgium; Slovakia; France; Greece, Netherlands ; Hungary; Irlanda; Iceland; Italy; Lithuania; Luxembourg; United Kngdom; Czech Republic; Switzerland<\/p>\n

Zone 3: Denmark; Estonia; Finland; Latvia; Malta; Norway; Poland; Sweden<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long will it take for my order to arrive?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The expected time period can change depending on the destinantion. Orders to the Iberic Peninsula should take 2 or 3 working days. For the rest of the European countries it might take 7 working days after expedition. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have finished my purchase, now what?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

– After making the payment, you should receive an email in the next few hours confirming your order, where you will find a description of the products and order number, that you can use as a reference to contact us at any time. If you do not receive any email in the 24 hours following the purchase, please contact us via email: geral@avknitting.com<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Returns and Cancellation:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I cancel my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

– It\u2019s not possible to cancel your order once it has been placed, however try to get in touch with us as soon as possible via email geral@avknitting.com, and if your order has not been prepared we will initiate your cancellation free of charge. If this is not possible, you may later return your order within 14 days. Caso n\u00e3o seja poss\u00edvel, poder\u00e1 posteriormente devolver a sua encomenda no prazo de 14 dias. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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– Yes, after receiving your order, you have a period of 14 days to contact us via email geral@avknitting.com<\/a> and request a refund without any additional cost except shipping costs.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I return the package?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You must choose a courier company and always return the parcel by registered mail within the 14-day period. Unfortunately we will not be able to cover the transportation costs.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow will I be refunded?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

– We will refund you using the same payment method you used to make the purchase. Once the product arrives at our facility and it is checked to be in its original condition, we will process your refund. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Products: <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere are the knitwear produced?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

– All the products that can be found in the online store are produced by the company Avelana, fabrica de malhas, SA, owner of the brand AV Knitting.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the minimum quantity that I can buy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

– You can buy fabric starting from 1 meter.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I buy samples?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We offer free samples up to 5 different types of knits, exceeding that number the price per sample will be 30 cents for each sample you add.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Payments: <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat types of payments do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

– You can pay by credit card, MB WAY, ATM or PayPal.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Certifications: <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat does it mean to be certified?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

– If a product is certified, this means that it has undergone a series of tests and checks that prove that a certain product conforms to the practices of the entity it certifies.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat kinds of certifications do you have?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

GOTS, Fairtrade, Oeko-tex, BCI, GRS, OCS.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I learn more about certifications?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

– If you would like more information about each of our product certifications, you can visit our page just for this purpose by clicking on the link here.<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Discounts:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer any kind of discount?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, all our sustainable knitwear is 15% off its original price. We also offer a 10% discount when you subscribe to our newsletter. The discount is not applicable with other promotions. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I get the discounts?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

– You can subscribe to our newsletter here<\/a> and get the discount on sustainable items by applying the code “sustainable15” in your shopping cart.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ\u00b4s Shopping and shipping What kind of shipping do you offer? Our shipments will be made through the TNT or CTT carrier. During the process of purchasing a product, after you have filled your shipping details, you will be shown the shipping costs and the estimated shipping time automatically. Check our chart price by the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-10257","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.avelana.pt\/en\/wp-json\/wp\/v2\/pages\/10257","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.avelana.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.avelana.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.avelana.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.avelana.pt\/en\/wp-json\/wp\/v2\/comments?post=10257"}],"version-history":[{"count":2,"href":"https:\/\/www.avelana.pt\/en\/wp-json\/wp\/v2\/pages\/10257\/revisions"}],"predecessor-version":[{"id":10745,"href":"https:\/\/www.avelana.pt\/en\/wp-json\/wp\/v2\/pages\/10257\/revisions\/10745"}],"wp:attachment":[{"href":"https:\/\/www.avelana.pt\/en\/wp-json\/wp\/v2\/media?parent=10257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}